Shipping policy

Shipping Policy

Processing Time

• Orders are processed within 1-3 business days (excluding weekends and holidays).
• During high-volume periods, processing times may be extended.

Shipping Rates & Delivery Estimates

• Shipping costs are calculated at checkout based on your location and selected shipping method.
• Standard shipping: Estimated delivery within 3-7 business days.
• Expedited shipping: Available at checkout for faster delivery.
• Delivery times are estimates and may vary due to carrier delays.

Shipping Insurance

• All orders are fully insured to protect against loss, theft, or damage during transit.
• If your package is lost, stolen, or arrives damaged, please contact us at [your email] within 48 hours of the expected delivery date. We will work with the carrier to file a claim and arrange for a replacement or refund.

Domestic & International Shipping

• We currently ship within the U.S. (Add international details if applicable).
• International orders may be subject to customs duties, taxes, or fees, which are the responsibility of the customer.
• Delivery times vary depending on the destination and customs processing.

Tracking & Order Confirmation

• Once your order ships, you will receive a confirmation email with tracking details.
• If you do not receive tracking information within the estimated processing time, please contact us.

Address Errors & Returns to Sender

• Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses.
• If a package is returned due to an incorrect address, reshipment costs will be the responsibility of the customer.

Contact Us

For any shipping-related inquiries, reach out to support@kensupplyco.com or use our contact form.